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NeelSys Outsourcing Services innovate and combine process, people
and technology in outsourced delivery models that translate into
real business value.
Our varied approaches to outsourcing range from traditional
engagements that focus on quick cost reductions to value-added
transformational arrangements that impact deeper, broader changes
within organizations to achieve better, faster, and sustainable
results. We know how to play the role of a strategic partner --
one that will bring industry thought leadership to the table and
proactively contribute to customers' business and IT strategy.
Build an
affordable, reliable network, with an architecture that leverages
the latest proven technologies and market trends. We deliver
Information Technology (IT) Outsourcing services with the great
level of transparency.
By leveraging our unparalleled single point of integration
capabilities and world-class technical expertise you can integrate
all of your desktop service management across your business. Get
first call problem resolution. And proactively resolve most issues
before they adversely affect your business.
Our processes provide an effective approach to ongoing support and
maintenance requirements. Simplify access to support with a single
point of contact, Get total incident management. Including
escalation to expert resolution groups as needed. Our reporting
capabilities help continuously to manage and improve service
levels.
Our range of support includes Software, Desktop hardware, Network
connectivity problem determination, and Service requests for adds,
moves and changes. The Service Desk logs in calls to IT helpdesk
Service Request Management System and carefully managed through
closure.
Our Application
Services are designed to drive secure, reliable and steady-state
Performance from critical business applications throughout the
lifecycle from development and enhancement, to transformation
and migration, to maintenance and support. Specifically,
Application Services:
Reduce application TCO up to 10 -30%.
Establish more flexible and predictable cost structures, based
on global sourcing and pay-per-use agreements.
Eliminate service backlogs and improve support performance
90+% against Service Level Agreements.
Modernize and web-enable applications to drive more value from
legacy assets.
Improve operational agility and align business and IT
infrastructures.
Augment staff through on-demand access to specialized services
and expertise.
More effectively leverage next-generation technologies, like SOA
and MDA.
Streamline application development and delivery processes.
Our highly skilled resources, deep domain expertise, world-class
global delivery model, methodology, and competitive, flexible cost
structure make us the partner of choice for leaders of global
industries.
Our flexible and collaborative approach, based on proven
methodologies, best practices and end-to-end process knowledge
means our clients can engage us at any stage for:
Strategic planning and advisory services.
Building development, testing and integration.
Running and operating hosting, operations, and support and
maintenance.
Monitoring and program management.
We offer a full range of services in each of these areas. Plus, we
can deliver them through flexible arrangements based on
combinations of off-shore and on-shore delivery and detailed
service-level agreements. Our Application Services deliver
bottom-line business value tailored to our clients unique needs
and specific requirements.
We offer a full range of Application Services, available either in
solution packages or as targeted services to be applied anywhere
in the application lifecycle.
Application Assessment:
Independent assessment and analysis of an application
portfolio; business and technical value measurement and resulting
application cost; detailed analysis and recommendations for
strategy and investment.
Application Development:
Creation of new or enhanced functionality and custom or
packaged applications; application conversion for different
platforms; performance enhancement; development based on the
Rational Unified Process (RUP), proven extensions and tools,
program management and on-shore/off-shore combination.
System Integration Services:
Integration and deployment to link custom and packaged
applications (for Customer Relationship Management, Enterprise
Resource Planning and Supply Chain Management) to infrastructure
through APIs (application programming interfaces); planning,
design, implementation and project management for new deployments
and ongoing outsourcing programs.
Application Testing:
End-to-end or targeted testing services based on
detailed process methodology and business modeling; test strategy
planning, test tool automation and evaluation, QA process
improvement, and full testing for functionality, acceptance,
integration, regression and performance.
Application Support and Maintenance:
Tiered technical support and maintenance; comprehensive
help desk services and engineering support; advanced analytical
and resolution capabilities; integration with internal or
third-party support; patch management and periodic maintenance;
proven processes for escalation, resolution, reporting and
documentation; delivery model combining offshore and limited
onsite resources, and based on detailed SLAs.
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