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At
NeelSys Consulting, our teams of experts put creativity,
practicality and cutting edge technology to actualize value plans
to solve your specific business demands. Our varied
approach to business consulting services are as follows:
Maximize every
interaction with your customers to make positive impressions,
increase loyalty and improve the bottom line. Our customer
relationship management services help clients integrate their
sales, marketing and customer service functions and improve sales
performance across all channels.
Our CRM
strategy offerings can help you design a customer-centric business
approach and build a CRM roadmap that will transform the way your
company interacts with its customers.
Our customer relationship management services include a full range
of CRM strategy services, including:
-
Transformation strategy
Helping clients implement, in waves, the desired CRM
state through process, technology and organization change
programs driven by business imperative (e.g., customer
retention).
The potential benefits of our CRM strategy services include:
-
Ensured
management buy-in and sponsorship of the CRM vision and business
objectives
-
Alignment of
the vision with shareholder and customer value
-
Alignment of
the strategy with the operations (marketing, sales, and service)
by linking the value proposition with customer-facing process or
channels.
Our business
intelligence (BI) solutions are designed to deliver focused
insights at various levels of decision-making. NeelSys BI Services
can help you achieve this by applying leading-edge thinking and
best practices every step of the way.
BI Services include the practice of predicting, tracking,
analyzing, and presenting quantitative measures as they relate to
business performance for decision-making. BI is often defined by
the practices and technologies that enable it, such as data
analytics, business performance management, data warehousing, and
key performance indicators (KPIs).
Our BI applications and practices
include:
-
Threat/fraud detection:
Transactional and other data is analyzed against various models
and triggers to identify threats to the enterprise.
-
Risk/Compliance: Finance data,
ERP data, and transactional data can be used to monitor
regulatory compliance (e.g., SOX) and risk across the divisions
and geographies.
-
Operational Intelligence:
The set of disciplines, technologies, and solutions to enable
effective sensing, monitoring, management, and analysis of the
business.
-
Business Performance Management (BPM):
Metrics, scorecards and key performance indicators are some of
the tools that enable businesses to monitor performance on a
cyclical basis to make critical decisions, both in monitoring
business-as-usual as well as responding to risk events and
opportunities.
-
Workforce Productivity: Data to
measure and monitor workforce utilization and effectiveness,
affecting decisions from staffing strategies to optimizing core
processes.
Our Master Data
Management solutions look to solve data inconsistency issues
across the enterprise in order to create new business value and
strategic advantage. MDM enables companies to reconcile and use
their valuable data assets to achieve new strategic benefits,
including standardizing financial reporting, improving the speed
and accuracy of business performance monitoring, integrating
product and manufacturing data, and developing a 360 degree view
of their customers. Almost all divisions – from the back office to
the front – can solve information problems via an MDM strategy.
Viewing data across divisions delivers added benefits to the
enterprise at large.
Our MDM services include:
-
MDM Strategy & Roadmap Project:
a project that provides a practical framework for establishing and
implementing the right MDM strategy.
-
Data Governance Assessment:
Documented baseline of an enterprise's current performance as
assessed against a 5-tier maturity model representing current
industry standards.
-
MDM Pilot: a short feasibility
project undertaken to study and evaluate effectiveness of MDM
capabilities and proposed “to-be” architecture.
NeelSys services
offer a thorough diagnostic assessment of the organization,
analyzing all of the corporate content, communications, research,
external and internal branding, training initiatives and
interpersonal customer touch points that drive the customer
experience. This assessment provides the client with a vivid
snapshot of the "current state" of the customer experience and all
of the internal factors driving that experience; in turn, this
insight provides a true picture of the organization's readiness
for change and informs all of the experience design, innovation
and implementation activities required to reach the desired
"future state."
In short, our services help organizations translate strategy into
operational reality, as ideas without implementation are
just…ideas. For NeelSys, the internal branding of a company - the
alignment of the organization and its people around a shared
vision of a service philosophy and the desired customer experience
from the top down - is as crucial and tangible as any external
branding message and is the clearest path towards converting
strategy into real life experience.
Our change management consultants are skilled at facilitating
change on an individual and organizational level. From designing
learning solutions to developing communication plans to advising
senior management or preparing documentation, our consultants
ensure your company is aligned for optimal business performance.
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